Making Strides for Animal Chiropractic

Beyond Adjustments: Enhancing the Client Experience; Dr. Kaitlyn Lackey, DC

Kaitlyn Lackey, DC, cAVCA

In this episode of Making Strides for Animal Chiropractic, Dr. Katie addresses new graduates and established docs on how to build value in their practices. She shares her insights on creating an exceptional patient journey, using a relatable analogy to illustrate key points, such as the importance of reputation, accessibility, and customer experience. She also provides practical tips on improving operations and marketing to ensure long-term client satisfaction and loyalty. Join her at the AVCA conference in Dallas this November for more in-depth discussions!

Topics covered in this episode: 

  • The importance of building value for your clients
  • The Mexican restaurant analogy
  • Important steps to enhance the customer experience
  • Creating a sustainable business by providing the value your clients deserve

Making Strides for Animal Chiropractic Links and Resources:

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